Sherpa is a UnitedHealthcare program that offers a designated customer service team to help enrolled cancer patients with non-clinical issues such as insurance questions and claims, while providing advocacy and empathy along the way. The goal of the Sherpa program is to provide cancer patients with assistance in navigating a health care system that is complicated and can be difficult to understand. Sherpa is available to cancer patients early in the treatment cycle and supports them throughout their entire treatment. Members with claims indicating a treatment code for radiation treatments, chemotherapy or cancer pharmaceuticals are eligible. Sherpa offers the following services to eligible UnitedHealthcare members.
A designated customer service (Sherpa) team to help resolve their questions or issues
Appointment scheduling assistance to better fit the patient’s schedule
Three-way calling with clinical and claim experts
There is no additional fee for you to that utilize the program.
Attached here are a flyer and the answers to some Frequently Asked Questions about the program.