Health & Dental Insurance

Froedtert FastCare Clinics (updated 11/5/20) 

Froedtert FastCare clinics are reopening after closing in March due to the COVID-19 pandemic. The Greenfield, McKinley, Sussex and West Bend locations are currently open. The Sheboygan and Waukesha FastCare locations will reopen over the coming months. Visit to schedule an appointment.



Benefit Changes under the City’s UnitedHealthcare Health Insurance Updated 11/5/20

• COVID-19 Testing and Treatment Services: (Updated 11/5/20)

  • Member costs are waived for approved and authorized COVID-19 testing and the associated visit at physician’s offices, telehealth visits, urgent care centers and emergency departments starting 2/4/20 through 12/31/20. 
  • Member costs for COVID-19 inpatient treatment are waived 2/4/20 through 12/31/20. Members are responsible for plan design cost share for outpatient COVID-19 treatment. 

• Virtual Visits: (Updated 11/5/20) 

  • Starting October 1, members will pay the virtual visit copay upfront and will be reimbursed for the copay for COVID-19 diagnosis claims once the claim is reprocessed. To access Virtual Visits go to and select “Connect with a Doctor Online” 

• Telehealth: (Updated 11/5/20) 

  • Telehealth access was expanded in response to COVID-19 to allow faster support and to reduce exposure to the virus. 
  • Member cost sharing is waived through 2/4/20 - 12/31/20 for telehealth visits related to a COVID-19 diagnosis. 
  • Member cost sharing was waived 3/31/20 through 6/18/20 for in-network telehealth medical, physical therapy, speech therapy, occupational therapy and behavioral visits. Starting 6/19/20 through 12/31/20 in-network telehealth (medical, physical therapy, speech therapy, occupational therapy and behavioral health) will continue to be covered, but member cost sharing will resume unless the visit is related to a COVID-19 diagnosis.


Important Information for Members Enrolled In the City's Health Insurance

COVID-19 Testing and the Associated Visit:

If you meet the CDC guidelines for COVID-19 testing, and it’s requested by your doctor, all costs for COVID-19 testing are waived. In addition, costs are waived for visits associated with COVID-19 testing, whether the care is received in a physician’s office, telehealth visit, an urgent care center or an emergency department, in or out of network. If you have coverage questions on testing, testing locations, treatments or anything else, please call the number on your UnitedHealthcare (UHC) health plan ID card.


Virtual Visits:

If you are enrolled in the City’s health plan, sign in to® or the UnitedHealthcare® app to chat with a doctor by phone or video 24/7*. Virtual Visits costs are waived until at least 6/18/20. Virtual Visits can be used for advice and guidance about COVID-19, but cannot be used to test for or treat it. To access Virtual Visits go to and select “Connect with a Doctor Online”. Hold times may be longer than normal for Virtual Visits due to high volume related to COVID-19.



Until at least 6/18/20, telehealth access is expanded in response to COVID-19 to allow faster support and to reduce exposure to the virus. Your local medical provider may be able to provide a telehealth visit through live video-conferencing. Costs for local provider telehealth visits for COVID-19 testing are waived until at least 6/18/20. Members should contact their providers directly to see if this service is available.


NEW Emotional Support Help Line:

A new emotional support help line 1-866-342-6892 is available and free of charge to anyone (both UHC and non-UHC members). Caring professionals will connect people to resources 24/7.


Who we cover

Retirees that DO receive health and dental benefits through the Employes' Retirement System:

  • General City, Fire and Police.

All others need to contact their agencies to learn about their coverage:

  • Milwaukee Public Schools (Last names A-K)… 414-475-8158
  • Milwaukee Public Schools (Last names L-Z)… 414-475-8233
  • Milwaukee Area Technical College… 414-297-6504
  • Milwaukee Metropolitan Sewerage District… 414-225-2049
  • Wisconsin Center District... 414-908-6000

If your agency is covered, upon retirement you are entitled to continue the medical and dental coverage in which you were enrolled as an active employee.


General City of Milwaukee retirees are eligible to continue with City of Milwaukee group health insurance if you had at least 15 years of City service. Premiums are based on negotiated labor agreements or Common Council resolutions.


Dental benefits can be continued for 18 months through COBRA after retirement from city service, at a rate of 100% of the full premium.


Retiree Benefits Guide

The 2022 Retiree Benefits Guide can be accessed here.

Provider Contact Numbers

To receive a replacement healthcare ID card, or any other reason please contact the appropriate carrier below:

    Carrier Phone Number
    UHC Choice 1-800-841-4901
    UHC Choice Plus 1-800-841-4901
    United Healthcare Care24 1-800-942-4746
    United Healthcare MedicareRx 1-866-465-0572
    OptumRx (Non-Medicare member) 1-800-841-4901
    Medicare 1-800-633-4227
    CarePlus Dental 1-414-771-1711
    Delta Dental 1-800-236-3712


Current Rate Charts

Health Insurance          COBRA Health           COBRA Dental           COBRA Vision


Additional Information

Changing your coverage

Flu information

Preventative care

If eligible, you must enroll into Medicare Parts A and B

Pharmacist Manager: With Medicare or Without Medicare

Sherpa Program

Frequently Asked Retiree Health Care Questions